Shipping, Return & Refund Policy

Shipping Policy

At Sandhai India, we strive to deliver your orders quickly, safely, and efficiently across India.

Standard Shipping Charges

• A flat shipping fee of ₹99 will be charged for orders weighing up to 5 Kg.

• For shipments exceeding 10 Kg or measuring more than 40 cm in length, additional shipping charges may apply based on the product size, weight, and delivery location.

Bulky & Special Handling Items

Certain oversized, fragile, or special-care products may require additional shipping charges ranging from ₹199 to ₹699. These charges may apply to individual items or multiple items shipped together from the same warehouse.

Order Processing & Delivery

• Orders are typically processed within 2–3 business days after confirmation.

• Delivery timelines vary depending on the destination and courier availability.

• Most orders are delivered within 3–7 business days after dispatch.

• Deliveries to remote locations, rural areas, or certain regions may require additional transit time.

• Delivery schedules may be affected by public holidays, festivals, weather conditions, or other unforeseen circumstances.

Customers will receive tracking information once their orders have been dispatched.

Return Policy

We want you to shop with confidence at Sandhai India.

Return Eligibility

You may request a return within 7 days from the date of delivery under the following circumstances:

• You received an incorrect product.

• The product arrived damaged or defective.

• The product does not match the description displayed on the website.

• You changed your mind or accidentally placed the wrong order (subject to product condition and category restrictions).

Conditions for Return

Returns will be accepted only if:

• The product is unused and in its original condition.

• The product is returned in its original packaging with all accessories, manuals, and free gifts.

• The product is not damaged, altered, or tampered with after delivery.

• All original tags, labels, and seals remain intact.

Clothing & Fashion Products

• Products must be returned in their original packaging.

• All tags, labels, and brand packaging must remain attached.

Non-Returnable Products

Certain categories may not be eligible for return due to hygiene, safety, customization, or regulatory reasons. Such products will be clearly identified on the product page.

All returned items are subject to inspection and quality verification before approval.

Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.

Approved Refunds

If your return is approved:

• Refunds will be issued to your original payment method, wallet, or store credit, as applicable.

• Refund processing typically takes 7–14 business days after approval.

• Depending on your bank, card issuer, UPI provider, or payment gateway, the credited amount may take additional time to reflect in your account.

Delayed Refunds

If you have not received your refund:

1. Check your bank account or payment application.

2. Contact your bank or card issuer.

3. Contact your payment provider.

4. If the issue persists, contact our customer support team.

Exchanges

We replace products only if they are damaged, defective, or incorrect.

If you wish to exchange an item for the same product, please contact our customer support team with your order details and supporting photographs where applicable.

Email: support@sandhai.co.in

Contact Us

For shipping, return, refund, or exchange-related inquiries, please contact:

Sandhai India

Email: support@sandhai.co.in

Website: https://sandhai.co.in/contact-us

Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Important Note

Sandhai India reserves the right to refuse returns, refunds, or exchanges that do not comply with this policy. This policy may be updated from time to time without prior notice.