Consumer Rights

At Sandhai India, we are committed to protecting the rights and interests of our customers. We strive to provide a safe, transparent, and reliable online shopping experience in accordance with applicable Indian laws, including the Consumer Protection Act, 2019.

Your Rights as a Consumer

1. Right to Information

You have the right to receive accurate and complete information about products and services, including:

• Product descriptions
• Pricing and applicable taxes
• Seller details
• Shipping charges
• Delivery timelines
• Return and refund policies
• Warranty information, where applicable

2. Right to Choose

You have the freedom to select from a variety of products and sellers available on our Platform without unfair restrictions.

3. Right to Safety

We work to ensure that products listed on our Platform comply with applicable safety standards. However, customers should always use products according to the manufacturer's instructions.

4. Right to Be Heard

If you have any complaints, concerns, or suggestions, you have the right to raise them through our customer support channels. We are committed to addressing customer grievances fairly and promptly.

5. Right to Seek Redressal

If you are dissatisfied with a product or service, you may be eligible for a replacement, refund, return, or other remedies in accordance with our Return and Refund Policy and applicable laws.

6. Right to Consumer Education

We encourage customers to make informed purchasing decisions by carefully reviewing product information, seller details, customer reviews, and applicable policies before placing an order.

Customer Responsibilities

To help us provide a secure and efficient shopping experience, customers are expected to:

• Provide accurate and complete information during registration and checkout.
• Keep account credentials secure.
• Review product details before purchasing.
• Follow the return and warranty conditions where applicable.
• Use the Platform in compliance with applicable laws and our Terms and Conditions.

Product Listings

Sandhai operates as an online marketplace and may host products from multiple sellers. While we make reasonable efforts to ensure the accuracy of listings, product specifications, availability, images, and prices are provided by sellers and may occasionally contain errors.

Grievance Redressal

If you have any complaints regarding products, services, transactions, or your consumer rights, you may contact our customer support team.

Email: admin@sandhai.co/in

Website: www.sandhai.co/in

We will make reasonable efforts to acknowledge and resolve customer grievances promptly.

Consumer Protection

Nothing in this Consumer Rights Policy limits or excludes any rights available to consumers under applicable Indian laws. Customers may also seek remedies available under the Consumer Protection Act, 2019, and other relevant regulations.

Sandhai is committed to maintaining a fair, transparent, and customer-centric marketplace for buyers and sellers across India.